Brockenhurst Station

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Station Approach Brockenhurst
SO42 7TW

Brockenhurst station

Staffing

Service
Details
Staffing Level
Part Time
Staffing Hours
Monday-Friday 05:45-23:00 Saturday 06:15-23:00 Sunday 07:30-23:00
CCTV
Yes
Ian Macavoy Ian Macavoy
Richard Yates Richard Yates
Richard Wilson Richard Wilson

Information Systems ^ Top

Service
Details
Staffed Information Point
Yes

Ticket Buying and Collection ^ Top

Service
Details
Ticket Office
Monday-Friday 05:55-19:30 Saturday 06:30-19:30 Sunday 08:35-18:30
Self Service Ticket Machines
Yes
Collection of Pre-purchased Tickets
Yes
Collection of Pre-purchased Tickets - Details
From Ticket Office Counter No
From Ticket Machine Yes
Machine Location

Located near to both station entrances
Telesales
Yes
Telesales - Note

Please contact our Customer Service Centre on 0845 6000 650
Oyster PrePay
No
Penalty Fares

Penalty Fares apply to journeys from Brockenhurst station when travelling with:

  • South West Trains

Penalty Fares do not apply if travelling with:

  • CrossCountry

General Services Information ^ Top

Service
Details
Customer Service
Yes
Customer Service - Primary Phone Number
0845-6000-650
Customer Service - Note
Please contact our Customer Service Centre on 0845 6000 650
Left Luggage
No
Lost Property
Yes
Lost Property - Note
Lost Property enquiries tel 020 7401 7861(0730-1930 Mon-Fri)
British Transport Police - Phone Number
0800 40 50 40

Station Facilities ^ Top

Service
Details
First Class Lounge
No
Seating Area
Yes
Waiting Rooms
Available
Women-Only Waiting Room
No
Trolleys
No
Refreshment Facilities
Yes
Toilets
Yes
Baby Changing
Yes
Showers
Yes
Pay Phone
Yes - Cards and Coins
Public WiFi
No
Public WiFi - Note

Find WiFi Hotspots around Brockenhurst station
Web Kiosk
No
Post Box
Yes
Tourist Information Office
No
ATM Machine
Yes
Bureau de Change
No
Shops
No

Accessibility ^ Top

Service
Details
Helpline
Monday-Friday 06:00-22:00 Saturday 06:00-22:00 Sunday 06:00-22:00
Helpline - Note
Please contact our Assisted Travel Team: 0800 52 82 100
Customer Help Points
Monday-Friday 24 hours Saturday 24 hours Sunday 24 hours
Staff Help
To be confirmed by station operator
Accessible Ticket Machines
Yes
Accessible Ticket Machines - Note
All South West Trains ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details
Accessible Ticket Office Counter
No
Induction Loop
Yes
Ramp for Train Access
Yes
Ramp for Train Access - Note

If you need assistance we recommend that you book at least 24 hours in advance of travel.
Accessible Taxis
Yes
Accessible Public Telephones
No
National Key Toilets
No
Step Free Access Coverage
Whole station
Step Free Access Coverage - Note

  • There is step free access to all platforms via a barrow crossing over the tracks and a traverser. Both of these are staff operated and we ask customers to arrive 20 minutes prior to departure to ensure access.
Impaired Mobility Set Down
No
Disabled Parking
Yes
Number of Disabled Parking Spaces
3
Accessible Car Park Equipment
No
Wheelchairs
No

Transport Links ^ Top